Reyburn CyberTuner Apple iOS Suport

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Reyburn CyberTuner for iOS System Requrements: iPhone, iPod touch or iPad with iOS 6.0 or later with 8gb memory minimum, iOS 7.0 and 16gb or greater recommended. CyberTuner takes less than 1% of the memory on an 8gb iOS device. As with all iOS apps, an internet connection (wifi or mobile phone) is required to install iRCT. Fully tested with iOS 7/8 and iPhone 5/6/6-plus.  iRCT is an iPhone app which runs on any iPad in iPhone mode in either 1x or 2x size. Older iRCT versions are available on iCloud for iOS 5 & 6.

o Need a fast, informative, personal iRCT answer? Select the appropriate link below and submit a quick and easy web form. Fill out one of these web forms and you will normally receive a reply within one business day (usually quicker).

Support for iRCT is provided by our network of iRCT specialists in North America, Europe and Japan. All iRCT support is provided by PTG-RPT qualified professional piano technicians who are also iRCT users.

See Contact page for questions in French, German, Japanese, Norwegian/Swedish or Spanish langauge.

iRCT Sales: Do you have a pre-sales question about iRCT?

iRCT Tech Support: Do you have a tech support question about using iRCT?

Apple Tech Support: Do you have a question about using your iPhone, iPod touch or iPad?

iTunes/AppleID Support: Do you need help with your Apple ID or iTunes account?

Need personal help with your iPhone, iPad or iPod touch? Make a FREE Genius Bar reservation at your local Apple Store.

o Documentation:

o iRCT v7.0.x Getting Started Manual
- Everything you need to know about using CyberTuner for iOS.
(3 mb PDF, English, 28 pages))

o Scoring an RPT Tuning Exam with iRCT v6.9 & later
- Use iRCT to give the Piano Technicians Guild RPT Tuning Exam (for Certified Tuning Examiners).
(1 mb PDF, English, 2 pages))

o Scoring a Mock Tuning Exam with iRCT v6.7 & later
- Use iRCT to study for the RPT Tuning Exam, or to learn or brush up on aural tuning.
Includes directions for Aural Tutor. (1 mb PDF, English, 2 pages))

o iRCT Videos:

o YouTube Video: Reyburn Piano iRCT videos

Our Most Frequently Asked iRCT Questions (and the answers).

o 1. I need to sign in using CyberTuner, but I forgot my password. What do I do?

Tap the password reset link "iForgot" in the sign in window. You'll be taken to the secure reyburn.com password reset page in Safari. Reset your password using your secret answer. Once reset, please, Please, PLEASE, P L E A S E record your password carefully in a place where you can retrieve it in the future (you WILL need it!).

Once your password is reset and recorded, tap Home button, tap CyberTuner icon and sign in with your new password. Don't forget, changing your password is an account wide change for all your iRCT devices. You will be prompted to sign in on ALL your iRCT devices next time you open iRCT, or within 48 hours.

If you forgot your Apple ID password, please contact Apple (not CyberTuner support). See iTunes/AppleID Support

o 2. I'm changing email addresses and my iRCT ID email will soon be invalid, what do I do?

You can continue to use your old iRCT ID email as long as you like, it's just a unique string of characters that identifies your account. However, it's better that your iRCT ID email is valid. To change your iRCT iD email please email us using the iRCT Tech Support web form and enter your iRCT ID email as the return email (if it still works). Otherwise use your current email and we'll send directions.

o 3. How do I install CyberTuner? (applies to just purchased CyberTuner, new device or installing updated version).

Once you've purchased and installed a copy of CyberTuner on any iOS device, the CyberTuner app (or an update) is installed the same as any other iOS app, by using the App Store app.

Note: After installing you'll need to sign in with your iRCT ID (registered email) and password. If you've forgotten your password, reset it from the "iForgot" link in the iRCT sign in window.

o 1. Start the App Store app on your iOS device.

2. On iPhone or iPod touch: Tap the "Updates" icon in the lower right hand corner. and tap "Purchased".

On iPad tap the "Purchased" icon at the bottom, then in the upper left hand corner tap "iPad apps" and choose "iPhone apps".

3. CyberTuner should appear in the list of apps with an "Update" button or iCloud (cloud with arrow) button to download. If not scroll down or do a search. If you're still not seeing CyberTuner in the list, you may not be signed in to the same iTunes account and Apple ID used for the original purchase. See below.

If CyberTuner does not appear in "purchased" updates, you may be not be signed into your Apple ID account, or you may be signed in to the wrong Apple ID. You must be signed into the Apple ID which was used to initially purchase your CyberTuner license.

To sign in to your iTunes account in the App Store tap the "Featured" tab at the bottom left (5 point star). Scroll to the bottom and confirm you are signed in to the correct Apple ID.

If you have an iTunes account issue or need help with your Apple ID please note that RCT support is not able to help other than pointing you to Apple online support or the Apple Store genius bar. For security reasons only Apple can provide direct support for your Apple ID.

If you don't see CyberTuner in the App Store updates section, CyberTuner may alredy be installed (in another page or folder). On iOS 7/8, swipe down and enter "cybertuner" to find the app.

Please contact iTunes/AppleID Support if you need help with your AppleID or iTunes account: Apple ID / iTunes help

For personal help with your iOS device, iTunes account or Apple ID make a FREE Genius Bar reservation at your local Apple Store.

o 4. How do I locate the "Plate Strut Notes" in CyberEar's Smart Tune mode ?

1. Locate the note F4. This is the first "F" above middle C.

2. Locate the plate strut to the right, or towards the treble side of F4. Point your index finger at this note.

3. Move your pointer finger to the right until it hits a plate strut. Your finger points at the First Treble Strut Note (FTSN). The FTSN is the note to the left (bass side) of this strut.

4. Locate the next plate strut up, towards the treble.

5. The Second Treble Strut Note (STSN) is to the left (bass side) of this strut.

6. If there is no Second Treble Strut between FTSN and C8, then choose C8 as the STSN.

Strut Notes

o 5. How do I purchase CyberCare?

CyberCare subscription can be purchased in CyberTuner as an "in-app purchase" by tapping iRCT's "About" icon (lower right) then tap "Subscription" button, then "iRCT Store" buton.

As an alternative you can purchase CyberCare on the CyberCare purchase page. There is a discount for multiple year purchases.

o 6. Should I upgrade to the latest iOS version, CyberTuner version, or iOS device?

CyberTuner is a critical tool for our users. In order to maintain iRCT's compatibility and high reliability, please note the following:

iOS upgrade advice:
1. If you are considering any iOS upgrade, we recommend waiting for at least 30 days after release from Apple. Exception: incremental releases (eg 8.0 to 8.01) which have security fixes should usually be installed promptly.
2. Special caution is needed when upgrading to a newly released major iOS upgrade such as (for example) moving from iOS 8.x to iOS 9.0 (often in September). Normally CyberTuner will be ready, but there may be issues with major iOS releases. Waiting until the 9.01 or 9.1 release in this example, or waiting about 30 days after release minimizes the likelihood of any issues with CyberTuner.
3. When you upgrade your iOS version, please make sure you are running the latest CyberTuner version from the App Store. Older iRCT versions may not run on the latest iOS or hardware.
Special note for iPhone 4s and iPad 2 users: We recommend iOS 7.x for these two models. We do not recommend upgrading iPhone 4s or iPad 2 to to iOS 8.0 or later.

CyberTuner upgrade advice:
1. We recommend caution using "Automatic Downloads" in iOS 7 and later since a new iRCT version might download and require a sign-in when you're out of wifi/cell range.
2. Best practice for upgrading CyberTuner is to wait until CyberTuner itself tells you to upgrade. CyberTuner will have a red "1" badge on the App's icon and will tell you it's a good idea to upgrade. This badge will only appear after we've fully tested the release from the App Store.

iOS device upgrade:
1. The latest CyberTuner is optimized for iOS 7/8 and iPhone 5/6/6+, and the latest iPads and iPod touches running native on 32 bit and 64 bit devices.
2. Make sure you install the latest CyberTuner onto your new device. The latest upgrade is FREE as long as CyberCare is up-to-date! See question 1 above.

o 7. What do I need to do to update to iOS 7.x or 8.x?

iRCT v6.9.8 and later is ready for iOS 8. Updating to iOS 8 is recommended for iPhone 5 or later, iPod touch 5 or later and iPad 3 or later. The latest iRCT version will run on any iOS device with iOS 6 or later. *You should always run the latest CyberTuner version possible, no matter what your device or iOS version.

Special note for iPhone 4s and iPad 2 users: We recommend iOS 7.x for these two models. We do not recommend upgrading iPhone 4s or iPad 2 to to iOS 8.0 or later.

Updating your iRCT device to iOS 8:

1. Update CyberTuner to the latest version, v6.9.8x or later is *REQUIRED* to run on iOS 8. Older iRCT versions will not run on iOS 8.
To update, tap the App Store app, tap Updates icon and tap the "Update" button next to the CyberTuner icon. If necessary, tap the Search icon and search for "iRCT", "reyburn" or "cybertuner" to find the CyberTuner page. You must be signed in with your Apple ID (the same Apple ID used for original purchase/install) to update iRCT.

2. Start CyberTuner and insure that version 6.9.8x or later is installed. Tap the CyberTuner's About icon at the bottom right. Installing the latest iRCT version now will make the transition easier!

3. Make sure you have your iRCT ID (email username) and password. You will need them after updating to iOS 8.

4. Install iOS 8 on your device. Tap Settings/General/Software update. You'll need an internet connection (fast is best!).
PLEASE NOTE if you have issues installing iOS 8 you will need to contact Apple Support .

5. Start CyberTuner. If iRCT doesn't ask you to Sign in, then tap About and Register/Sign In. (Requires mobile phone or wifi connection).

If the sign in fails, please pay careful attention to the message displayed. If it says:

Please Update iRCT. This version is not compatible with iOS 8 or later.

Then you are running v6.9.7 or older. Go to the App Store app and update CyberTuner. You may need to detete the CyberTuner app for the update to appear in the App Store. Then go back to Step 4 above and Sign In.

If you have a password problem - usually indicated by the message "Invalid CyberCare account..." then tap iRCT's "iForgot" button and reset your password. If you can't reset your password please fill out the tech support web form above. Password/security issues *MUST* be handled by email only.

o 8. Why does Chameleon or CyberEar run slower than it used to when I first installed iRCT?

THE ANSWER (IN A NUTSHELL) IS THAT MANY USERS HAVE TOO MANY APPS RUNNING IN THE BACKGROUND (OR JUST ONE APP THAT'S A MEMORY/CPU HOG)!

This is the same issue that exists on all platforms for any program which needs significant resources such as RCT. However on iOS with 900,000 apps available and many users having hundreds of apps on their iOS devices it's more common to have dozens, scores or even a hundred or more apps open and running in the background.

If you have any trouble with the CyberEar/Chameleon seeming slow, or any spinner issue, please exit all other apps!

1.To exit apps, tap the Home button below the screen to close the currently running app INCLUDING CYBERTUNER!

2.From the home screen quickly double tap the home button. This shows all the running applications (at the bottom for iOS 6).

3. iOS 7/8: Swipe each app's window up to exit.
3. iOS 6: Press an app icon for 2-3 seconds until they "wiggle", and tap the red "minus" badge appears on the icon to exit.

4. Exit all apps including CyberTuner.

Explanation: Apps running in the background use memory and cpu time. If you have a large number of apps (or just one that's a hog) they may leave little or no resources for Chameleon and/or CyberEar to do its usual excellent job.

Please remember that iRCT has no way to exit other apps by itself, you will have to help it out.

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