Mailing List Frequently Asked List Questions:

Mailing Lists Provided by Reyburn Piano Service, Inc.

As of June 12, 2015

This FAQ is on the web at:

http://www.reyburn.com/lists.html



Questions Answered Here

1. What mailing lists are offered by RPS, Inc.?

Here is information on the most popular lists:

ctuner -- a forum for registered users of Reyburn CyberTuner piano tuning software for iOS, and older platforms.
The "ctuner" list is intended for technical discussions among RCT users using any platform. Other topics of general interest to piano technicians do come up, but the main focus is on sharing technical information. It is a "closed" list, allowing only registered RCT users to subscribe and submit posts.

To subscribe, unsubscribe, or to visit the archives, go to:


ctuner-fr -- a forum for registered users of Reyburn CyberTuner in the French language
The "ctuner-fr" list is intended for technical discussions in French language among RCT users using any platform. Other topics of general interest to piano technicians do come up, but the main focus is on sharing technical information. It is a "closed" list, allowing only registered RCT users to subscribe and submit posts.

To subscribe, unsubscribe, or to visit the archives, go to:


ctuner-nl -- a forum for registered users of Reyburn CyberTuner in the Dutch language
The "ctuner-nl" list is intended for technical discussions in Dutch language among RCT users using any platform. Other topics of general interest to piano technicians do come up, but the main focus is on sharing technical information. It is a "closed" list, allowing only registered RCT users to subscribe and submit posts.

To subscribe, unsubscribe, or to visit the archives, go to:


iosrct -- a announce-only list for registered users of Reyburn CyberTuner for Apple iOS
The "iosrct" list has only occasional posts from iRCT support concerning important topics for iRCT users. Subscribe to one of the ctuner lists above for inclusion in technical discusions.

To subscribe, unsubscribe, or to visit the archives, go to:



2. How do I subscribe, unsubscribe, or update my email address?

The easiest way to subscribe, unsubscribe, update your email address or adjust your configuration options is to use the web-based interface. The web page address for a given list has the list name on the end of it like this:

For example, here are the most common lists and their web pages:
ListWeb Page
ctunerhttp://www.reyburn.com/mailman/listinfo/ctuner_reyburn.com
ctuner-frhttp://www.reyburn.com/mailman/listinfo/ctuner-fr_reyburn.com
ctuner-nlhttp://www.reyburn.com/mailman/listinfo/ctuner-nl_reyburn.com
iosrcthttp://www.reyburn.com/mailman/listinfo/iosrct_reyburn.com

It is also possible to subscribe, unsubscribe, and do other things by sending email. For a list of email commands, send the word:

to the address:

For example, here are the most common lists and their administrative email addresses:
ListAdministrative Email Address
ctunerctuner-request@reyburn.com
ctuner-frctuner-fr-request@reyburn.com
ctuner-nlctuner-nl-request@reyburn.com
iosrctiosrct-request@reyburn.com


3. What is my "list password?"

The web pages allowing you to modify your list options, update your email address and unsubscribe require you to provide a list password. You are assigned a password for each list you are on, in order to prevent others from changing your configuration against your wishes.

The list passwords are mailed out in a "reminder" message once a month, but you may also have a reminder sent to you by email any time you like. To have the reminder sent, go to the information page for the list at the web address:

For example, here are the most common lists and their web pages:
ListWeb Page
ctunerhttp://www.reyburn.com/mailman/listinfo/ctuner_reyburn.com
ctuner-frhttp://www.reyburn.com/mailman/listinfo/ctuner-fr_reyburn.com
ctuner-nlhttp://www.reyburn.com/mailman/listinfo/ctuner-nl_reyburn.com
iosrcthttp://www.reyburn.com/mailman/listinfo/iosrct_reyburn.com

Scroll to the bottom of the page, enter your email address, then click the button labeled Unsubscribe or edit options. The resulting options page will offer to email you a password reminder (look for the button labeled Email My Password To Me).

Finally, once you have your password, you may use the same options page to disable the monthly password reminder if you so desire.

4. What topics are allowed and disallowed on each list?

The ctuner list (and ctuner-nl, ctuner-fr list etc..) focus on RCT and piano tuning, and using computers in the piano tuning profession. Even though RCT runs on several types of computers, questions about how to use a specific operating system are best reserved for other forums unless they relate to RCT.

The iosrct list is announce only for information on new CyberTuner for iOS versions and the Apple iOS platform as it relates to iRCT.

Are you brand new to using RCT? (less than 30 days?) If so its usually best to contact RPS, Inc support directly with "newbie" RCT problems or questions. Please use the iRCT support web form at CyberTuner for iPhone/iPod/iPad support form.

5. Are the lists moderated?

Very little moderation is needed on our ctuner discussion lists, most users stick to the subject fairly closely. We do ask subscribers not to post anything that's against good 'netiquette' such as insults or flames. Unless pre-approved, commercial posts concerning sale of any product is not acceptable.

The iosrct list is an announce only list, no posts from subscribers are accepted.

6. How do I tell the list server to send me my own posts?

Whether or not your receive your own posts is a configurable option for each list. To change your configuration, go to the information web page for the list at:

For example, here are the most common lists and their web pages:
ListWeb Page
ctunerhttp://www.reyburn.com/mailman/listinfo/ctuner_reyburn.com
ctuner-frhttp://www.reyburn.com/mailman/listinfo/ctuner-fr_reyburn.com
ctuner-nlhttp://www.reyburn.com/mailman/listinfo/ctuner-nl_reyburn.com
iosrcthttp://www.reyburn.com/mailman/listinfo/iosrct_reyburn.com

Scroll to the bottom of the page, enter your email address, then click the button labeled Unsubscribe or edit options.

7. How do I tell the list server to send me digests?

Whether or not your receive individual posts or groups of posts in a digest message is a configurable option for each list. NOTE: There is no longer a separate "-digest" list. To change your configuration, go to the information web page for the list at:

For example, here are the most common lists and their web pages:
ListWeb Page
ctunerhttp://www.reyburn.com/mailman/listinfo/ctuner_reyburn.com
ctuner-frhttp://www.reyburn.com/mailman/listinfo/ctuner-fr_reyburn.com
ctuner-nlhttp://www.reyburn.com/mailman/listinfo/ctuner-nl_reyburn.com
iosrcthttp://www.reyburn.com/mailman/listinfo/iosrct_reyburn.com

Scroll to the bottom of the page, enter your email address, then click the button labeled Unsubscribe or edit options.

8. I'm going out of town, how do I suspend delivery?

Whether or not message delivery is suspended is a configurable option for each list. To change your configuration, go to the information web page for the list at:

For example, here are the most common lists and their web pages:
ListWeb Page
ctunerhttp://www.reyburn.com/mailman/listinfo/ctuner_reyburn.com
ctuner-frhttp://www.reyburn.com/mailman/listinfo/ctuner-fr_reyburn.com
ctuner-nlhttp://www.reyburn.com/mailman/listinfo/ctuner-nl_reyburn.com
iosrcthttp://www.reyburn.com/mailman/listinfo/iosrct_reyburn.com

Scroll to the bottom of the page, enter your email address, then click the button labeled Unsubscribe or edit options.

9. Why can't I post to the list?

The iosrct list is announce only, no posts from subscribers are accepted. All other lists accept posts from subscribers.

If you are receiving rejection notices when you try to post to the list it is probably because the list software does not think you are subscribed. You must be subscribed to post to the RPS, Inc. mailing lists. This restriction cuts down very heavily on unwanted SPAM posts. If you think you are subscribed and need help, send mail to:

If you were hoping to post to the list without subscribing, you might consider subscribing as described in answer #2 above, and then disabling message delivery as described in answer #8 above. Note that you can choose to hide the fact that you are subscribed from others (using the options page).

10. Is there a way to search the on-line archives?

All of the on-line archives are searchable to subscribers. Use the form at the top-level of the archive. For example, here are the most popular archive pages:
ListArchive Page
ctunerhttp://www.reyburn.com/mailman/private/ctuner_reyburn.com
ctuner-frhttp://www.reyburn.com/mailman/private/ctuner-fr_reyburn.com
ctuner-nlhttp://www.reyburn.com/mailman/private/ctuner-nl_reyburn.com
iosrcthttp://www.reyburn.com/mailman/private/iosrct_reyburn.com

The search index is re-generated every night, so you may not be able to search for messages that were posted the same day.

11. Why did my message take so long to be sent out on the list?

Several things could cause delays. The two most likely delays are:

Messages require approval by the list manager if they contain words like "subscribe" or "unsubscribe" at the top. This avoids the very common annoyance of someone sending these requests to the entire list. Once the list manager determines the message should really go out on the list, it is approved.

If you think your message has been dropped or delayed an unusual amount of time, DON'T SEND MORE MAIL OUT TO THE LIST! This just causes a wave of "is the list working?" messages. Be patient! You can always contact admin@reyburn.com for more detailed status.



12. Why did I receive a virus from the list?

The list software disallows any posts which contain "executable" attachments. These are attachments with names ending with .exe, .bat, .pif, or any others from a large list of dangerous suffixes. Since this is the most common way for an email-virus to spread, it is unlikely (but not impossible!) you got the virus from the list. Keep in mind that email worms and virus programs are pretty clever about digging up addresses they find on your machine. They look through your Inbox, mail archives, etc. and glean addresses from those places. Anyone can set any return address they like on an email and email worms take advantage of this fact to forge messages from other people and mailing lists.

So obviously any filtering we try to do to the lists is not foolproof. The best solution is to run virus protection software on your machine and keep it up to date!

If you believe you received a virus from an RPS, Inc. mailing list, send mail to admin@reyburn.com and we will promptly look into it. Please forward the offending message to us, complete with all headers if possible.

13. Why did I receive SPAM from the list?

Requiring posters to be subscribed to the list, and including a "confirmation" step to subscribe to a list has greatly cut down on SPAM posts. In addition, we filter out many of the most common SPAM patterns and addresses. The amount of SPAM sent to the lists, and rejected, each day is significant, but of course some SPAM may still get through. Please just delete it, and know that the list administrators are monitoring the lists and adjusting SPAM filters as appropriate. Don't give the spammers the satisfaction of a reply or a conversation on the list about their post.

14. Why are there strange dates in the archives?

Some of the archives show strange dates (like the years 2004, 1904, etc) because people actually posted mail with those dates in the Date: header. All new posts are sanity checked so that strange dates are ignored. Fixing the dates in the old posts is a labor intensive process and will be done little-by-little as time permits.

15. Who do I contact for list administrative issues?

Contact admin@reyburn.com for administrative issues.