Reyburn CyberTuner multiple upgrades page.

Frequently asked questions on RCT upgrades (pricing below FAQ).

What does "internet only support" mean for the discounted internet upgrades below?

We offer a 20% to 25% discount on upgrades if you can handle everything online. That includes purchase, download, install and activating of your new software. The download comes with complete instructions and is easy if you have basic computer skills and carefully follow the written instructions. Full support is available via our support web form (which are manned by real human beings who are RCT experts.).

If you typically need phone support for downloading and installing software we recommend calling us, paying a little more, and having us send a CD or memory card with a printed manual. Ordering by phone will still allow you to try to download immediately also, but with phone support for the download, installation and activation. Activation must be handled on our internet web form in all cases, but if you have phone support we can step you through any issues over the phone.

Whatever option you choose, please note there are limits to what we can help you with either by phone or online. For instance we can't help much at all (other than offering sympathy) if you have trouble with your internet computer, connection or browser, ISP, ActiveSync connection, memory card reader etc...

Once you have the new software activated our usual unlimited toll free phone support resumes. If you order the discounted internet upgrade but then need phone support before your unit is activated, have your credit card ready when you call to pay difference between the discount and regular pricing ($50 minimum + s/h if applicable).

Can I get the internet discount by ordering on the phone?

Absolutely not! The price will be the higher price if you purchase with any method other than via paypal and internet download.

Are there any multiple discounts available for upgrades?

Yes, if you or your company has multiple registered RCT licenses we recommend purchasing multiple upgrades at one time. If you do so the first upgrade is regular price and the 2nd, 3rd and all subsequent upgrades on the same order get a 50% discount. If multiple upgrades are priced differently for different licesnes, the lower price upgrade gets the 50% discount. The discount only applies to upgrades which are registered to the same person or business. Contact us for details.

What if I don't get linked to the right page after purchasing the upgrade online?

This is no problem, you should be linked back to a download info page. But if this doesn't work, we will be happy to email you the download info.

What if you release another new version soon after I purchase an upgrade?

Purchasing a major upgrade or cross-grade (over $200) comes with one year of free upgrades for the same platform. This is a similar policy that we've used for a long time for original RCT software purchase. The free upgrades must be downloaded from the internet, there may be a nominal charge (such as $50 + s/h) if you request a memory card or CD. The best way to get notification of upgrades is to subscribe to one of our free listservs, ether ctuner or rctupgrade.

My new computer doesn't have a place to attach or plug in my current SentinelKey, can I still purchase an upgrade online?

With no port for the SentinelKey you will need to physically send us the key for trade. The new software won't run until you can attach a SentinelKey directly to the new machine. It's usually more convenient to trade the SentinelKey at the same time you order an upgrade. The SentinelKey trade is free when ordered with a shipped upgrade (SentinelKey trades are *not* free with the internet download discount). This kind of transaction involves you sending us a printed and filled out cross-grade form with the unlocked or deactivated SentinelKey. See cross-grade info below.

Pocket RCT Cross-grade page

Mac OS X cross-grade page.

Please note that RCT upgrades are available to registered RCT users only.

IMPORTANT SENTINELKEY NOTE: Your SentinelKey MUST PHYSICALLY fit into a slot or attach DIRECTLY to your machine. If not, you will need to trade SentinelKeys before the RCT can be activated. Trading SentinelKeys is free with a shipped upgrade, or nominal cost when traded separately. Note: Upgrade to the latest version is required if trading any type of SentinelKey.

Does it matter which browser I use for downloading?

Yes! Please don't use Firefox! Use Internet Explorer on Windows and Safari on MacOS X. Firefox will often damage our zipped downloads.

Pocket RCT Multiple Upgrades pricing
item number Pocket RCT upgrades shipped SD card and printed manual (call or fax order)
Includes optional internet download. download with phone and/or internet support only
No phone, fax or mail sales download with internet support only
No phone, fax or mail orders

P1 Pocket RCT 4.x for Windows Mobile full version
$995.00 + s/h
n/a
n/a

MP2 Upgrade TWO Pocket RCT licenses to Windows Mobile 5 or 6 capable version - memory card upgrade and/or download.
Includes activation for any Windows Mobile OS supported. Choose support for installation and activation:
1. Internet support and toll free phone support
or
2. Internet support, phone support starts after activation. (25% discount)

(free upgrade if Pocket RCT purchase date* after Nov 1, 2004).
$748.50 + s/h
1. $748.50 ($499 for first, plus $249.50 for second upgrade)

2nd copy 50% discount, Includes phone and internet support.
2. $562.50 ($375 for first, plus 187.50 for second upgrade)

includes 25% internet discount, 2nd & 3rd copy 50% discount,
No phone orders.

MP3 Upgrade THREE Pocket RCT licenses to Windows Mobile 5 or 6 capable version - memory card upgrade and/or download.
Includes activation for any Windows Mobile OS supported. Choose support for installation and activation:
1. Internet support and toll free phone support
or
2. Internet support, phone support starts after activation. (25% discount)

(free upgrade if Pocket RCT purchase date* after Nov 1, 2004).
$999.00 + s/h
1. $999.00 ($499 for first, plus $249.50 for second and third upgrade etc...)

2nd and thrid copies 50% discount, Includes phone and internet support.
2. $750.00 ($375 for first, plus 187.50 for second and third upgrade etc...)

includes 25% internet discount, 2nd and 3rd copies 50% discount,
No phone orders.

MP4 Upgrade FOUR Pocket RCT licenses to Windows Mobile 5 or 6 capable version - memory card upgrade and/or download.
Includes activation for any Windows Mobile OS supported. Choose support for installation and activation:
1. Internet support and toll free phone support
or
2. Internet support, phone support starts after activation. (25% discount)

(free upgrade if Pocket RCT purchase date* after Nov 1, 2004).
$1248.50 + s/h
1. $1248.50 ($499 for first, plus $249.50 for second and third upgrade etc...)

2nd, 3rd & 4th copies 50% discount, Includes phone and internet support.
2. $937.50 ($375 for first, plus 187.50 for second and third upgrade etc...)

includes 25% internet discount, 2nd, 3rd & 4th copies 50% discount,
No phone orders.

item number	Pocket RCT upgrades	shipped SD card and printed manual (call or fax order) Includes optional internet download.	download with phone and/or internet support only No phone, fax or mail sales	download with internet support only No phone, fax or mail orders
P1	Pocket RCT 4.x for Windows Mobile full version	$995.00 + s/h	n/a	n/a
MP2	Upgrade TWO Pocket RCT licenses to Windows Mobile 5 or 6 capable version - memory card upgrade and/or download. Includes activation for any Windows Mobile OS supported. Choose support for installation and activation: 1. Internet support and toll free phone support or 2. Internet support, phone support starts after activation. (25% discount) (free upgrade if Pocket RCT purchase date* after Nov 1, 2004).	$748.50 + s/h	1. $748.50 ($499 for first, plus $249.50 for second upgrade) 2nd copy 50% discount, Includes phone and internet support.	2. $562.50 ($375 for first, plus 187.50 for second upgrade) includes 25% internet discount, 2nd & 3rd copy 50% discount, No phone orders.
MP3	Upgrade THREE Pocket RCT licenses to Windows Mobile 5 or 6 capable version - memory card upgrade and/or download. Includes activation for any Windows Mobile OS supported. Choose support for installation and activation: 1. Internet support and toll free phone support or 2. Internet support, phone support starts after activation. (25% discount) (free upgrade if Pocket RCT purchase date* after Nov 1, 2004).	$999.00 + s/h	1. $999.00 ($499 for first, plus $249.50 for second and third upgrade etc...) 2nd and thrid copies 50% discount, Includes phone and internet support.	2. $750.00 ($375 for first, plus 187.50 for second and third upgrade etc...) includes 25% internet discount, 2nd and 3rd copies 50% discount, No phone orders.
MP4	Upgrade FOUR Pocket RCT licenses to Windows Mobile 5 or 6 capable version - memory card upgrade and/or download. Includes activation for any Windows Mobile OS supported. Choose support for installation and activation: 1. Internet support and toll free phone support or 2. Internet support, phone support starts after activation. (25% discount) (free upgrade if Pocket RCT purchase date* after Nov 1, 2004).	$1248.50 + s/h	1. $1248.50 ($499 for first, plus $249.50 for second and third upgrade etc...) 2nd, 3rd & 4th copies 50% discount, Includes phone and internet support.	2. $937.50 ($375 for first, plus 187.50 for second and third upgrade etc...) includes 25% internet discount, 2nd, 3rd & 4th copies 50% discount, No phone orders.